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ProMed United

Legal

Refund Policy

Last updated October 11, 2026

All sales are final. Purchases are non-refundable, except where a refund is required by applicable law.

One exception: the Good Fit Guarantee on Custom Tutoring packages, described below.

What this covers

This policy applies to everything you buy from ProMed United, including the Accelerator mentorship programs, Custom Tutoring packages (Board Tutoring and SAT & ACT Tutoring), digital products such as Virtual Intern Year, and any deposits or payment-plan installments.

The Good Fit Guarantee (Custom Tutoring only)

After a free consult, Custom Tutoring students are paired with a tutor matched to their goals. Your first session with your matched tutor is your Good Fit Consult. If you're not happy after that first session for any reason, we refund that first session in full.

  • It applies only to Custom Tutoring packages (Board Tutoring and SAT & ACT Tutoring). It does not apply to the Med School Accelerator, Residency Accelerator, Research Accelerator, or Virtual Intern Year.
  • To request it, email support@promedunited.com after your first session with your matched tutor.
  • We'll go over what happens to the rest of your package's hours on your free consult.
  • It covers the first session with your matched tutor only. Every other purchase follows the rule above.

Try before you buy

Because purchases are final, we make it easy to decide with confidence first:

Scheduling and cancelling one-on-one sessions

  • Reschedule with at least 24 hours' notice and we will move your session at no charge. Use the link in your booking confirmation or email support@promedunited.com.
  • Sessions cancelled with less than 24 hours' notice, or missed without notice, count as used.
  • If we need to cancel or reschedule a session, we will give you as much notice as possible and find a new time that works for you. You will never lose a session because of a change on our side.
  • Sessions included in a program should be used within the program's term unless we agree otherwise in writing.

Billing questions

If something about a charge looks wrong, such as a duplicate charge or an incorrect amount, email support@promedunited.com with the purchaser's name, the email used at checkout, and the date of the charge. We will look into it and correct any billing error we find, usually within a few business days.

Chargebacks and payment disputes

Please contact us before disputing a charge with your bank or card issuer. Most questions can be resolved quickly by email. If a dispute is filed, we may pause access to programs and digital products while it is reviewed and will share records of the purchase and services delivered with the payment processor.

Contact support

Email support@promedunited.com or use our contact form. We reply Monday through Friday, usually within one business day.

See also our Terms of Service and Privacy Policy.